We recommend booking at least 2-3 weeks in advance, especially for weekends and peak seasons. However, we can often accommodate last-minute requests depending on availability.
What is included in the rental price?
Our rental prices include the items for the specified rental period. Delivery and pickup fees are calculated separately based on your location. All items are cleaned and sanitized before each rental.
How long is the rental period?
Our standard rental period is 24 hours. Extended rentals are available at a discounted daily rate. Contact us for weekly or monthly rental options.
Can I extend my rental period?
Yes! You can extend your rental period by contacting us before your scheduled pickup time. Extensions are subject to availability and additional charges.
Do you deliver and pick up?
Yes! We offer delivery and pickup services throughout Miami-Dade County. Delivery fees are calculated based on your location and the size of your order.
What are your delivery hours?
We typically deliver between 8 AM and 6 PM. Special arrangements can be made for early morning or evening deliveries for an additional fee.
Can I pick up and return items myself?
Yes, you can pick up and return items at our warehouse to save on delivery fees. Please schedule your pickup time in advance.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure Square payment system. Cash payments are accepted for pickup orders only.
Is a deposit required?
Yes, we require a security deposit for all rentals. The deposit amount varies based on the items rented and is fully refundable upon return of items in good condition.
What is your cancellation policy?
Cancellations made 48 hours or more before your event receive a full refund. Cancellations within 48 hours are subject to a 50% cancellation fee.
What happens if items are damaged or lost?
Normal wear and tear is expected. However, damaged or lost items will be charged at replacement cost, which will be deducted from your security deposit.
Do you provide setup services?
Yes! We offer professional setup and breakdown services for an additional fee. Our team will ensure everything is properly arranged according to your specifications.
Can you help with event planning?
Absolutely! Our experienced team can help you determine what items and quantities you need based on your guest count and event type.
Do you offer package deals?
Yes, we offer several package deals for common event types like weddings, birthday parties, and corporate events. These packages offer significant savings over individual rentals.
Are your items clean and sanitized?
Yes! All items are thoroughly cleaned and sanitized after each use. We follow strict hygiene protocols to ensure the safety of our customers.
Can I see the items before renting?
Yes, you can schedule a warehouse visit to see our inventory in person. We also provide detailed photos and descriptions on our website.
Do you have different styles and colors available?
We offer a variety of styles and colors for many items including linens, chairs, and decorations. Availability varies, so book early for the best selection.
Still have questions?
Our team is here to help you plan the perfect event
